Shipping - Returns - Refund Policy

Shipping Rules, Returns
& Refund Policy

Shipping Rules:

  • All items ordered after 1:00p.m. EST will ship the following business day if immediately available. We do not ship on Saturday or Sunday. Orders typically take two to seven business days to ship.
  • You will receive an order confirmation email and a shipping confirmation email to the email address you provide during your ordering process.
  • All packages are sent by standard economy shipping with tracking numbers provided for your convenience. Express shipping options are available during your checkout process. *Some products may have a 4 -10 business day shipping time. If you have other products with 2 - 5 business days shipping time in the same order, it will adhere to the 4 - 10 business days, even with expedited or overnight shipping. We suggest placing separate orders if you need the 2-5 business days products expedited or overnighted.
  • Expedited and Overnight shipping only applies to the actual shipping portion of the order, it does not expedite the processing time of orders.
  • If you have any questions about expedited shipping or if you need help at any point during your ordering process, please contact us at support@lohibition.com or phone us at (917) 291-1366 
  •  We do not currently offer international shipping outside of the United States or its territories.
  • All potentially flammable liquids including cologne and certain home goods/cleaning products containing certain oils and alcohol content must be shipped by US Parcel Post/Ground services and can not be shipped to Alaska, Hawaii, or US Territories outside of the continental US and are not eligible for expedited or express shipping.

  • Lohibition is not responsible for lost, stolen, or packages damaged in the shipping process. Please contact us immediately if you should you have any problem with your order. 

Purchase Return Policy:

  • Please note that we do not accept returns of used or worn clothing, body care products, intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.
  • Returns are not allowed on any pop-up shop or trunk show purchases.
  • We do not accept merchandise exchanges for online purchases as items may sell out while the requested exchange is returned and processed.
  • In order to receive a refund on eligible merchandise you must contact us within 7 days of the date you received package according to the tracking number assigned to your shipment. Your return merchandise must be received by our warehouse address given on your return authorization code within 14 days of your received shipping date of your package.
  • Returns on items eligible for refund are accepted within 14 days after you have received your return authorization. Items must be returned unopened/unused, with tags, and in their original packaging.​ 
  • Products returned after 15 days are not eligible for a refund or exchange. We do not offer store credit for purchases made online. Items received after 15 days of receiving a return authorization may be subject to a 20% restocking fee or rejected for return eligibility. Clothing and items retuned used, worn, soiled, broken, opened, with missing tags, or damaged will be forfeited from receiving a return refund.
  • Please contact us to arrange a return so that you can receive a return authorization code. You must clearly mark the outside of your return package with the return authorization code. Packages mailed without acquiring a return code will be mailed back to the sender unopened and a refund will not be issued.
  • A refund will be issued once we have received your returned items in its original condition. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on your banks processing times. 
  • Lohibition does not store your credit card information. Lohibition does not have direct access to your credit card information. We do not offer store credit lines or monthly billing services for either retail or wholesale customers.

  • Customer Support Contact Information For Shipping, Returns, or general questions about your placed Order:
     support@lohibition.com 
    (631) 604-4849
    Monday - Friday 10:00 a.m.- 5:00 p.m. EST.

  • ​Please send all merchandise returns with the return code posted on the outside of the box and all other correspondence to the address given to you during the return authorization process. Do not ship your returns to Lohibition Boutiques or office unless you have specifically instructed to via correspondence during the return process.

Refund policy

To return an item purchased online, you must receive a Return Authorization Code via email from Lohibition customer service. This Return Authorization must be clearly printed on the outside of the return shipping box. Packages mailed without a Return Authorization Code will not be opened under any circumstances and no refund will be given.
Items eligible for return must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom orders of any nature can not be refunded or returned. Perishable goods such as botanicals, food, flowers, perfumes or cleaning products, beverages, elixirs, vitamins or suppliments cannot be returned/exchanged. We also do not accept products that are considered intimate such as bras of any sort, undergarments, swimsuits or sanitary goods. We do not accept returns of hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Custom orders of any kind.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless you are specifically instructed to. Doing so forfeits any eligible return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support@lohibition.com.
Sale items (if applicable)
All sale items are final sale. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lohibition.com Gifts
If the item was marked as a gift when purchased and shipped directly to you as a gift, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping For Returns
You will be responsible for paying for your own shipping costs for returning your item unless the item was faulty or your order was incorrect. Shipping costs are non-refundable. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item. We are not responsible for lost or stolen or damaged packages