Shipping - Returns - Refund Policy

Shipping Rules, Returns
& Refund Policy

Shipping Rules:

  • All items ordered after 1:00p.m. EST will ship the following business day if immediately available. We do not ship on Saturday or Sunday. Orders typically take two business days to ship.
  • You will receive an order confirmation email and a shipping confirmation email to the email address you provide during your ordering process.
    You may also call us with shipping inquiries at (631) 604-4849.
  • All packages are sent by UPS standard ground shipping with tracking numbers provided for your convenience. Express shipping options are available during your checkout process. Orders of $100 or more qualify for free standard shipping.
  • If you have any questions about expedited shipping or if you need help at any point during your ordering process, please contact us at support@lohibition.com or phone us at (631) 604-4849. 
  •  We do not currently offer international shipping outside of the United States or its territories.
  • All potentially flammable liquids including cologne and certain home goods/cleaning products containing certain oils and alcohol content must be shipped by US Parcel Post/Ground services and can not be shipped to Alaska, Hawaii, or US Territories outside of the continental US.

  • Lohibition is not responsible for lost, stolen, or any packages damaged in the shipping process. Please contact us immediately if you should you have any problem with your order. 

Website Purchase Return Policy:

  • Please note that we do not accept returns of opened/used body care products, intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.
  • Returns are not allowed on any pop-up shop or trunk show purchases.
  • We do not accept merchandise exchanges for online purchases as items may sell out while the requested exchange is returned and processed.
  • In order to receive a refund on eligible merchandise you must contact us within 7 days of receiving your purchase and you must return the merchandise to Lohibition within 14 days of your order date.
  • Returns on items eligible for refund are accepted within 14 days after you have received your return authorization. Items must be returned unopened/unused, with tags, and in their original packaging.​ 
  • Products returned after 20 days are not eligible for a refund or exchange. We do not offer store credit for purchases made online. 
  • Please contact us to arrange a return so that you can receive a return authorization code. You must clearly mark the outside of your return package with the return authorization code. Packages mailed without acquiring a return code will be mailed back to the sender unopened and a refund will not be issued.
  • A refund will be issued once we have received your returned items in its original condition. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on your banks processing times. 
  • Lohibition does not store your credit card information. Lohibition does not have direct access to your credit card information. We do not offer store credit lines or monthly billing services for either retail or wholesale customers.

  • Customer Support Contact Information:
     support@lohibition.com 
    (631) 604-4849
    Monday - Saturday 10:00 a.m.- 7:00 p.m. EST.
    We are happy to help you place an order or answer any questions you may have.

  • ​Please send all merchandise returns with the return code posted on the outside of the box and all other correspondence to the following address:
Lohibition
2 Broad Street
SUITE A
Westerly, RI 02891 
(631) 604-4849

Refund policy

To return an item purchased online, you must receive a Return Authorization Code via email or over the phone from a Lohibition customer rep. This Return Authorization must be clearly printed on the outside of the return shipping box. 
Packages mailed without a Return Authorization Code will not be opened under any circumstances and no refund will be given.
Items eligible for return must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom orders of any nature can not be refunded or returned. Perishable goods such as botanicals, food, flowers, perfumes or cleaning products cannot be returned/exchanged. We also do not accept products that are considered intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Custom orders of any kind.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support@lohibition.com.
Sale items (if applicable)
All sale items are final sale. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lohibition.com and send your item to:
Lohibition
55 West Mystic Avenue
P.O. Box 99
Mystic CT 06358
United States. 
Gifts
If the item was marked as a gift when purchased and shipped directly to you as a gift, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product purchased online, you should mail your product to: Lohibition, 2 Broad Street Suite A, Westerly, RI 02891 
You can also return your online purchases in person at Lohibition Boutique.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.